We’ve all seen and likely giggled at the E*Trade commercials with the talking baby, but when parents Jenny and Andrew Nicholls of the U.K. were asked by their bank to put their six-month-old son, Harry, on the phone, they thought it had to have been some kind of joke.
Jenny called Halifax Bank on Thursday after she found out her direct debit into Harry’s savings account failed.
As she explained to the Mirror, “We waited in the queue and entered all the account security information then the man came on the line and said ‘Is that Mr Harry Nicholls?’”
Jenny explained that she couldn’t put Harry on the phone, as he is a baby and doesn’t talk yet. That’s when the man said he wouldn’t be able to help her, as he had to talk to the account holder.
“I said ‘are you being serious?’ I thought it was a joke at first and then he would notice it was a child’s account, but he was being serious,” she explained.
“They must have known he was a baby when we rang up because they had all his account details on the computer,” Jenny went on to say.
Jenny was then told that she’d have to deal with the situation personally in the bank, and that didn't quite fly with the new and busy mom. As she told the Mirror, Jenny thinks the 16-and-under accounts should be able to have problems dealt with by the parents, and many others would likely agree with that.
“It’s even more hassle to go in to a bank queuing up with push chairs and babies so we’re just going to close the account,” Jenny said.
A Halifax spokesperson released the following statement: “We’re very sorry for Mrs. Nicholls’ experience and it is clear that a mistake was made.”
The spokesperson explained that the “Kids Regular Saver” accounts can only be managed in person and not over the phone, and Harry’s mother should have been told that up front.